Two of Volvo Trucks’ most promising regions for the future are Africa and the Middle East, however, what is lacking is a well-developed service network. To help combat this, Aftersales & Retail Development within the Northern Africa & Middle East (NAME) area has therefore developed a mobile workshop system, which is already able to service the trucks that are sold in the region. The target being to supplement the limited service network in these markets until a more permanent solution is created.
“The greatest advantages of this system are that it is easy to build and it is mobile. It is easy for newly established importers to move their workshop to the place where it is most needed. At the same time, this self-sufficient system is ideal for the mining, gas and oil industries, for example, as they are frequently based in remote areas that are difficult to access,” says Patrik Andrén, head of Aftersales & Retail Development within Northern Africa & Middle East.
The newly-developed workshop system is made up of different modules. It comprises everything from service and lubrication modules to inventory, stock, office and changing-room modules. The aim is to enable importers to adapt these modules to their various requirements. One of the main advantages of this mobile workshop is that it also complies with Volvo’s guidelines.
“After all, our customers see Volvo out in the field every day. That’s why it’s decisive that our service network is professional. These mobile systems go hand-in-hand with Volvo’s guidelines when it comes to design, quality and function. They are well designed and well planned in every detail and they have what is needed to do a good job on customers’ products,” adds Patrik.
It is however not enough simply to inform importers about this mobile workshop. They also need to be able “to touch and feel” it. For this reason, Aftersales & Retail Development Northern Africa & Middle East has produced an exhibition model in Gothenburg, which customers and other Volvo Group co-workers are welcome to visit and examine.
“We show how a workshop should be equipped – in terms of both construction and function – and visitors will also be able to study the different modules we have to offer. Volvo Merchandise is also on the spot to demonstrate our Volvo-branded work clothes,” says Patrik Andrén.
Patrik Andrén and his team only began developing this mobile system in March, but one module has already been sold, so the expectations for the future are optimistic.
“The system is so simple, smooth and flexible and it can be operational within a week. I am convinced there will be an automatic demand, as there is a huge need on the developing markets,” Patrik says.