NATIONWIDES CUSTOMER SERVICE RECOGNISED BY HASTINGS DIRECT-WITH A HARRY!
Nationwide Accident Repair Services plc, the UK’s largest dedicated repair group, has been recognised by Hasting Direct as a valued business partner for its excellent customer service and its desire to meet and exceed the expectations of the insurance broker.
The Harrys are given each year to five business partners who have worked with Hastings Direct over the previous 12 months and who have clearly demonstrated that they reflect one of Hastings Direct’s core business values – accountable, decent, driven, together and brave.
Nationwide received the ‘Driven Harry’. On the night Edward Fitzmaurice, CEO of Hastings Direct said that Nationwide had received this recognition “for developing their repair service and ramping up their glass operation on short notice to give excellent service and to meet our very high standards.”
Steve Thompson, Managing Director of Nationwide Network Services, accepted the trophy on behalf of Nationwide and was delighted that Hastings Direct had recognised the effort and flexibility that Nationwide has shown in approaching its relationship with Hastings Direct. “We believe that we are a tremendously driven organisation, not only in terms of growth and innovation, but also in meeting our customers’ needs. Our glass replacement operation is a recent and exciting addition to the services offered by Nationwide, but this recognition demonstrates that we can deliver on glass replacement to the same, high standard as our body repair.
“As the largest repair group in the UK, we have to be flexible and adaptable to meet the challenging demands of the market and the many and varied requirements of our customers; our otorglass division is a great example of this. We pride ourselves on doing a good job, although we are constantly striving to do better, but there is nothing more rewarding than when a customer says ‘Well Done!’.”