Hino South Africa has come out top in the Parts category in the Africa/Middle East/Europe region for the second successive year, competing against 15 other countries. The winner is decided on the basis of data supplied by each distributor as well as by visits from After Sales representatives from Hino Motors, Japan. In the case of Hino South Africa there were three visits to measure the company’s ongoing aftermarket performance.
The prestigious international award is based on a number of parameters including first fill at Hino SA (96%), first fill at the dealers (94%), stocking levels, target achievement, purchases from Hino Motors and sales to the Dealer Network. Hino SA also rated No. 1 of all distributors serviced from Hino’s parts supply hub in Brussels.
“We are delighted with this international accolade which is in line with our performance in South Africa where Hino has retained its top position in the parts category of the quarterly Scott Byers Comparative Customer Satisfaction Monitor in the third quarter of 2015 with a rating of 97.88,” said Ernie Trautmann, the Vice President of Hino SA.
“We are also proud of the important role played by our own after-sales staff in earning this important award. They not only support our dealers but also develop innovative strategies to ensure our parts operation remains world class.”
Another important occurrence in terms of Hino’s aftermarket support was the invitation for the first time for the winner of the Service category in the Hino Skills Competition in South Africa to attend the finals of Hino Motors’ annual skills competition in Japan. The local champion, Percy Nuttal Jonker, of Hino Bethlehem, and all the other global Hino skills winners were treated as VIPs during their 7-day stay in Japan and were all given a special award at the International Skills Award ceremony held in Yokahama, Japan.
The visit was an eye-opener for Jonker as he saw the innovative way in which technicians worked as teams in servicing vehicles in Hino’s home country. The Hino Motors Service skills competition in Japan was contested by 10 teams of one service advisor and two technicians compared to South Africa, where technicians generally work alone.