FOOTMAN JAMES COMES TO THE RESCUE IN HOUR OF NEED
Classic owners that break down in their vehicles will now benefit from a speedier recovery, thanks to a brand new breakdown smartphone application developed by Axa Assistance for Footman James customers.
The breakdown App, due to go live in December, is one of several new initiatives announced on the opening day of the Footman James Classic Motor Show (16th November), by the specialist insurance broker.
Once downloaded, the breakdown App will link drivers directly to the recovery service provider, Axa Assistance, having automatically identified the customer’s location. The driver can provide details of the nature of the problem by simply clicking on a comprehensive list. “Having access to the breakdown APP will eliminate the need for lengthy phone calls or queries regarding the location of the vehicle and driver. The whole process will become much more efficient and stress free,” explained Footman James’ managing director Andy Fairchild.
Other APP features include: driving advice and tips; maps and traffic black spots and special offers. The Footman James’ breakdown APP will be available to download from the APP store at the beginning of December.
“Keeping classic owners on the road has always been our top priority, yet making sure our loyal customers receive the very best in customer service is also of paramount important to us.” said Mr Fairchild.
“In early 2013, we will be rolling out the Footman James’ Club Forum. A regular, round table group where club officials, partners and industry opinion formers can debate industry issues, provide feedback and input into products and services, the Forum will endeavor to improve collaborative/partnership practices.
Explaining the purpose of the Club Forum, Mr Fairchild said: “Together, Forum members will have a louder industry voice on burning issues such as young drivers and pre-1960 MOT exemption, to name but a few. We are excited at the prospect of collaborating with our key stakeholders to launch this exciting new initiative with a common aim to secure the future of the classic movement.” The Forum will meet on a regular basis throughout the year and will pre-agree the agenda with members.
The launch of the new products and customer service initiatives comes hot on the heels of the specialist insurance broker’s announcement that it has extended its policy cover to include older drivers. The new policy extension covers classic car owners up to the age of 90 years and beyond. Footman James has consulted with clubs, customers and insurers and negotiated this extension in direct response to the growing demand.