FGA CAPITAL OPENS IN-HOUSE RETAIL SERVICE CENTRE WITH ALL NEW SYSTEM







Published by Gerald Ferreira Date: December 7, 2011
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FGA Capital, the captive finance company for Fiat brands and Jaguar Land Rover, is opening its first Retail Service Centre, located near its existing headquarters in Slough. This is the culmination of a three year plan, working with White Clarke Group to update dealer systems and processes. The operation was previously run on behalf of FGA Capital firstly by GE Money and latterly by Santander Consumer Finance.

The rationale for this decision comes from the growth of the FGA Capital book in terms of volumes/size and the need to preserve its captive characteristics and the related competitive advantage.

Consequently, all new retail business transactions will, by the beginning of 2012, be transacted by FGA Capital internally.

Simon Young has been appointed to the newly created position of Retail Operations Director and is responsible for new business, dealer services and customer services.  Simon has over 25 years experience in Motor Finance and has worked for FGA Capital since its inception in 1997 with previous roles in sales, business development, training and compliance.

Retail underwriting and collections will also be located within the new service centre, and these areas are headed up by Jon Tilney, Credit Risk Director. Jon joined the FGA Capital team in 2010 having previously worked for Black Horse and brings over 20 years of motor related finance experience to the role.

Martin Thomas, Managing Director of FGA Capital said: “This is a really exciting opportunity for both our company and our new teams. Our aim is to provide excellent service – every process has been set to ensure that customer and dealer requirements are uppermost in our actions. I would also like to thank everybody who has previously worked in the operation for their dedication and hard work.”

Background

FGA Capitalis a finance company created from a joint venture between Fiat Group Automobiles and Crédit Agricole, a leading French banking group. The company provides retail and wholesale financing to Fiat, Fiat Professional, Alfa Romeo, Abarth, Chrysler, Jeep, Jaguar and Land Rover throughout 15 European countries. They have a team of almost 1850 employees with an average managed portfolio exceeding 16 billion euros.

White Clarke Group is the market leading software solutions and consultancy services provider in the asset finance and lending sectors. They have been developing web applications for asset finance companies since 1993 – systems managing up to 100,000 applications a month, for over 7,000 active users. Their team of almost 500 Finance and Technology professionals work from centres in Europe, North America and Asia Pacific.