Yeomans Toyota Eastbourne has been named the nation’s best Toyota Centre in the first Toyota Retailer Excellence Awards.
The honour was announced at Toyota’s national conference at the NEC, Birmingham, on 1 December, together with a series of other awards recognizing high achievement in sales, after sales, and customer satisfaction.
Martin Mortimer, Centre Principal, received the award on behalf of his team on the south coast and said: “We are delighted to be the first winners of this award, our success is down to the hard work and commitment of everyone at Yeomans in Eastbourne. We are committed to giving our customers the best possible quality and service and it is great to see our efforts rewarded in this way.”
Jon Williams, Managing Director Toyota (GB), said: “Yeomans Eastbourne is a worthy first winner of the Centre of the Year award and everyone there is to be congratulated on delivering such a strong all-round performance. Our new awards help Toyota promote excellence in everything we do and encourage everyone to play their part in achieving the highest levels of business performance and customer satisfaction.
“The awards also set the seal on a very positive national conference at which we have been able to look forward to an exciting year ahead. Toyota will be bringing many new models to the market, including the eagerly anticipated GT 86 sports car and our latest full hybrids – the Yaris Hybrid, Prius Plug-in Hybrid and the seven-seat Prius+ compact MPV.”
The award winners are: –
Highest CCS (Complete Customer Satisfaction) Score: RRG Stockport
Highest Retail Sales Penetration: Jim’s Garage, Shetland
Highest Retail Sales Volume: RRG Stockport
Highest VCI (Value Chain Index) Score: Pentagon Sheffield
Highest Customer Retention: Beadles, Maidstone
Highest Access Toyota Penetration: RRG Altrincham
Highest Business Centre Sales Volume: Jemca Edgware Road
Centre of the Year: Yeomans Eastbourne