Renault’s comprehensive customer care package, 4+, which gives new vehicle owners peace-of-mind for four years has won the inaugural CarBuyer Buyers’ Award.
The Renault 4+ offer, available on all new Renaults from 1st February, provides a comprehensive four year/100,000 mile warranty, four years/48,000 miles routine servicing, four years roadside cover and up to four years finance.
Auto Express and CarBuyer editor-in-chief Steve Fowler praised the initiative, saying: “For the first CarBuyer Buyers’ Award we were looking for an initiative that would appeal to our audience as something to help take the pain out of car buying.
“We’ve seen plenty of long warranties and tempting buying packages, but Renault 4+ is the best of all worlds providing plenty of peace-of-mind, while making car buying more affordable and transparent.”
Receiving the trophy at the company’s Hertfordshire HQ earlier today, Thierry Sybord, Renault UK’s Managing Director, added, “We’re confident that the quality of our products is now among the very best in the market, and so it was only fitting that we launched a customer care package to mirror this confidence. We’re delighted that our latest initiative has been recognised so early on, in fact within just weeks of being launched.”
The award-winning 4+ package not only offers new Renault car and van customers added security, fixed running costs and affordable monthly payments, but also helps improve resale value. All the customer has to worry about for the first four years of ownership is insurance, fuel and MOT.
The four year warranty as part of 4+ guarantees a new Renault against any defect relating to material, fitting or manufacturing fault for 48 months or 100,000 miles, whichever comes first. It also covers any damage to the vehicle resulting from the defect.
The 4+ deal also gives customers up to four services during the first four years of ownership, or first 48,000 miles (80,000 miles for vans). That covers everything required in a standard service, including parts, labour and VAT, excluding normal wear-and-tear items, such as brake pads, windscreen wipers or tyres.
And along with four years AA roadside cover, 24 hours a day, customers can also benefit from fixed monthly payments with Renault Selections (PCP) or Hire Purchase finance packages.