INTRODUCES BEST IN CLASS WARRANTY
New 4-year/ 120,000km fully comprehensive manufacturer warranty
Silverton, Pretoria – 31st March 2008 – Ford Motor Company of Southern Africa (FMCSA) today announced that beginning 1 April 2008, the ‘Ford Protect’ and ‘Mazda Motion’ offerings will be upgraded to a 4-year/ 120,000km fully comprehensive “true bumper to bumper” manufacturer warranty. The warranty upgrade will be available on all Ford and Mazda passenger and light commercial vehicles.
“The new four year warranty is all-inclusive – everything is covered. The only exclusions are for normal wear and tear and friction materials,” said Nicho Le Roux, Customer Service Operations General Manager for FMCSA. “We are now offering the most comprehensive warranty plan in South Africa, giving our customers additional peace of mind.”
Roadside Assistance, paint, perforation and the 5-year corrosion warranties remain unchanged and will form part of the best warranty product offering available in the South African market. All Ford and Mazda passenger and commercial vehicles except Fiesta and Bantam will include a minimum of a 4-year / 60,000km Service Plan. Customers also have the option to enhance their service experience beyond the offered terms through obtaining Extended Service Plans, Maintenance Plans, Roadside Assistance and Extended Warranty on competitive terms.
This move is a demonstration of Ford Motor Company’s confidence in its products. “We are committed to the continual enhancement of our after sales service and support. We have a strong product line-up and we are happy to get behind our products and offer our customers further value for their money,” concluded Le Roux.