Mercedes-Benz UK has launched a brand new Online Service Advisor to make booking a vehicle service, MOT or repair as convenient and transparent as possible for the nation’s van drivers.
The new site, mercedes-benzvanservicing.co.uk enables Mercedes-Benz van owners to get a no-obligation quote and also complete an online booking at their own convenience – 24 hours a day, seven days a week – with easy-to-understand, honest pricing and no hard-sell.
The open to all, easy-to-use site uses the individual vehicle specification, age and mileage to provide users with a bespoke price for a service, MOT and range of repairs, including: front headlight replacement; brake pads and discs; starter motor replacement; wiper blades; and more.
Customers can choose their preferred Dealer from a selection, listed by nearest first distance. There is also a guide to the added-value services that each Dealer offers, with options including ‘while you wait’, collection/delivery, courtesy vehicle, out of hours servicing and vehicle valeting.
On average, the Mercedes-Benz Commercial Vehicle Dealer workshops are open up to 100 hours a week – including Saturdays. Over a third of the workshops are open 24 hours a day throughout the working week, and over 90% operate at least two shifts daily. All of this means that customer vans will spend more time out on the road, generating revenue and profit for their business.
The prices shown not only include a 12 month labour guarantee, but also a 2 year European warranty for any GenuineParts fitted – designed specifically for Mercedes-Benz to perform optimally with the van.
By using the Mercedes-Benz Online Service Advisor, the average cost of an A service for a Vito (111CDI) is £170 and for a Sprinter (311CDI) is £172 – both prices are inclusive of 20% VAT.
Ian Dutfield, Customer Services Director of Mercedes-Benz Commercial Vehicles said: “When it comes to taking care of our customers’ Mercedes-Benz vans, nobody knows their vehicles better than our approved, skilled and highly trained technicians.When comparing service work quotation, be sure to do a like-for-like comparison of the work that’s actually being done. Are other agents doing all of the necessary checks that we promise to do? Is the price they’ve quoted the final price or a work in progress? Because we can assure you that our quotes are totally transparent.
“We hear sometimes about the misconception that work carried out by a specialist dealer can cost more, but we’re completely transparent with our pricing and to prove it, we’ve created the Mercedes-Benz Online Van Service Advisor.”